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Springer Pumps, LLC Terms and Conditions

Packaging/Handling Fee:

Surging fuel costs require we charge a Handling Fee for all Springer Pumps, LLC (SPLLC) purchases. This charge offsets costs relating to shipping and packaging supplies for products delivered to our facility. We keep this fee as small as possible and reserve the right to change it at any time without notice.

COD Orders:

All COD (Cash on Delivery) orders will be charged a carrier fee. This fee is a carrier generated fee. COD fees/charges are paid to the carrier and is in addition to any monies paid to SPLLC. (Estimated charges as of 7.05.2012 is $10.00. These are subject to change at any time.)

Prices:

Prices are subject to change without notice.

Specifications:

Specifications are subject to change without notice. We are not responsible for printing/listing errors.

Order confirmation:

All Orders will be confirmed - please bring any discrepancies to our attention immediately.

Emergency RUSH Service:

Same Day Shipment is available for most – but not all - products. We can ship same day on emergency orders received prior to 12 p.m. EST (U.S.). Expedite fee may apply. Rush Orders Received after 4 P.M. EST (U.S.) ship the next business day with Rush Fee applied. If you would like to upgrade an order to Emergency same-day Rush status, please contact a sales representative or at sales@springerpumps.com or call 866-777-6060 Ext. 136 or Int'l 484-949-2910 Ext. 136.

Please Read - RUSH Order Statement:

Springer Pumps would like to accommodate your order needs in the best way possible. In order to protect true machine down, high priority shipping requests we must include a surcharge for same day Quality Control/Testing lead time. If we do not, then we cannot effectively guarantee a customer in a true crisis situation a priority shipment. Every item leaving Springer Pumps must be reviewed, packaged and inspected prior to leaving the building. In order to prevent the system from accepting non-critical orders as rushes we include a 20% surcharge. In order to move a unit to the front of the line there must be a surcharge. If the unit is not required as a true emergency, then we will make every attempt to ship within 48 hours of your order confirmation at no surcharge.

Payment for goods and payment of applicable taxes:

Customer represents that any supplied credit card or similar information is true and correct and customer has all proper rights in same, that all charges will be honored by customer's credit card company and that it will pay all credit card fees as charged. Customer shall also pay all applicable sales tax. Customer shall indemnify, defend and hold Springer Pumps and its personnel harmless against any claims against some or all of them in relation hereto.

Terms:

For open account invoices payment terms are Net 30 but will vary according to the nature of the purchase order, purchased items and customer credit history. Past due invoices will be charged an additional 2% per month.

International Orders:

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. ALL of these charges and others associated with export are the sole responsibility of the customer. When customs clearance payment and/or procedures are required it can cause delays beyond our delivery estimates. Credit Card verification may take up to 72 hours. Wire Transfers: Allow 3 - 5 business days for receipt of funds. SPLLC will expedite the orders and packaging processes but cannot expedite the Credit Card Verification or Wire Transfer processes, or expedite a carrier’s shipping schedule, as these are not under our control.

Springer Pumps Non-Warranty Return Policy:

If you are dissatisfied with a product from Springer Pumps you may return the product within 30 calendar days of the invoice date. A 20% restock/administration fee will apply to all non-warranty returns. No non-warranty returns will be accepted 30 days after the invoice date. (If you need to make a non-warranty return claim please contact sales@springerpumps.com or call 866-777-6060 or 484-949-2910 for a Return Goods Authorization number (RGA#) prior to any return). Product must be returned in new, sell-able condition, in the original packaging, and MUST be accompanied by an SPLLC RGA#. Contact us at sales@springerpumps.com or call 866-777-6060 or 484-949-2910 for a Return Good Authorization number (RGA#) prior to any return.

Follow these steps to file a Non-Warranty Return with Springer Pumps:

  1. Fill out our "Return RGA Request Form" HERE
  2. Contact SPLLC for an RGA#.
  3. Product must be returned clean and free of fluid, otherwise it will be sent back to customer.
  4. Customer is responsible for all freight costs regardless reasons for return.

Springer Pumps Warranty Return Policy- Equipment returned for warranty evaluation must be returned as follows:

  1. Fill out our "Return RGA Request Form" HERE
  2. Contact SPLLC for an RGA#.
  3. Product must be returned clean and free of fluid, otherwise it will be sent back to customer.
  4. Customer is responsible for all freight costs regardless of warranty evaluation results.

OUR TERMS AND CONDITIONS APPLY EXCLUSIVELY - PRICES SUBJECT TO CHANGE WITHOUT NOTICE EXCEPT AS SPECIFICALLY NOTED ABOVE - MANUFACTURE'S WARRANTY ONLY APPLIES - EQUIPMENT PERFORMANCE WILL VARY ACCORDING TO SYSTEM CONDITIONS - PERFORMANCE IS NOT GUARANTEED AND SHOWN ONLY FOR REFERENCE - CUSTOMER ASSUMES FULL RESPONSIBILITY FOR CHEMICAL, MECHANICAL AND HYDRAULIC COMPATIBILITY OF THE MATERIALS OF CONSTRUCTION WITH ALL MEDIA COMING IN CONTACT WITH OUR EQUIPMENT BOTH INTERNAL (PUMPED MEDIA) AND EXTERNAL (OPERATING ENVIRONMENT) - CUSTOMER ASSUMES FULL RESPONSIBILITY FOR SUITABILITY FOR USE OF THIS EQUIPMENT IN THEIR APPLICATION - CUSTOMER IS RESPONSIBLE FOR PROPER TRAINING OF ALL OPERATING AND MAINTENANCE PERSONNEL. THIS INCLUDES READING AND UNDERSTANDING MANUALS AND ALL LITERATURE/WARNING LABELS SUPPLIED WITH THE PRODUCT - RESTOCKING CHARGE APPLIES FOR ALL RETURNED EQUIPMENT - RETURNS ACCEPTED ONLY IN ORIGINAL PACKAGING AND WITH CONSENT OF THE ORIGINAL MANUFACTURER.

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